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Quick answers to the questions we hear most. Still stuck? Reach out from the Trust & safety page.

How do I post a trip?

Open Post a trip from the top nav, choose your route and dates, set how many kilos you can carry, and pick a default commission. Travelers see your trip in the browse feed.

How do I post a request?

Open Post a request, add the item(s) you want, where they should come from, where they're going, and the commission you're willing to pay (per item or per kg).

What does 'per item' vs 'per kg' mean?

It's the basis your commission is charged on. Per item is a flat fee for the whole thing. Per kg multiplies by the item's weight — useful for heavier or bulkier goods.

How are offers made?

On any trip or request page, the other side can send an offer with their proposed amount, basis and notes. The original poster can accept, decline or counter.

Who pays for the item itself?

That's the 'sourcing' setting on a request. The seeker can pay upfront, reimburse the flyer on delivery, or stay flexible.

How do hand-offs work?

Choose meetup, shipping or either when posting. After matching, both sides coordinate directly through the inbox.